St. Joseph’s Healthcare Hamilton (SJHH) is one of Canada’s premier academic, research and treatment healthcare organizations. With staff at multiple locations, and partnerships with McMaster University and Mohawk College, SJHH has earned a national reputation for outstanding patient care, innovation, and medical and surgical treatments. In 2013, SJHH recognized the need to redesign and develop its web properties to better service patients, employees and partners.
- Modernize the website through a refreshed and responsive design
- Achieve AODA and WCAG compliance
- Restructure site Information Architecture and introduce streamlined navigation for an improved user-experience
Solution
The new site needed to speak to a wide demographic and a diverse range of stakeholders. In doing so, it needed to exceed mandated accessibility standards, make use of the latest technologies and simplify site navigation through a content-rich website. The new site also had to be easily maintained by staff using a cutting edge Content Management System, while integrating with a number of third-party tools used by the organization.
Outcome
Sandbox Software conducted an innovative and highly participative website focus group with both internal stakeholders and members of the served public. Sandbox implemented the new design using its state-of-the-art OASIS web content management system and developed unique features through custom coding. Our Digital Strategists supported the development of a content strategy that would work within the constraints of business processes and the regulated environment of healthcare communication. As the project unfolded, Sandbox Software and the SJHH team recognized that the creation of microsites could better route web traffic and create a more focused and pleasant user experience. This led to the creation of a new Human Resources microsite (focused on employee recruitment), and a new website for St. Joseph’s Home Care. The project also included the implementation of a secured Board Portal for the SJHH Board of Directors and its committees.
"I can say with confidence that we could not have selected a better partner for our project."
— Victoria Raab, (former) Director, Public Affairs
The new SJHH website and microsite were built in the OASIS CMS. SJHH continues to use OASIS to this day and have built additional mircosites and portals using OASIS.
> OASIS Content Management System
The new SJHH proudly serves its diverse audience through accessible web properties to comply with accessibility regulations.
> Accessibility Compliance
Both the main corporate site and mircosites all maintain a consistent design, ensuring users are able to distinguish between the various services and departments in the knowledge that they are still navigating within the same digital ecosphere.
> Website Design & Development