North York General Hospital Intranet

About our partner

North York General Hospital (NYGH) is one of Canada’s leading community academic hospitals, serving a diverse population in North Toronto. With over 4,300 employees, including physicians, nurses, and support staff, NYGH is dedicated to providing high-quality, patient-centered care. As part of their commitment to excellence, NYGH sought to modernize their internal communications and employee engagement through a refreshed intranet.

About the project

NYGH’s previous intranet, originally launched in 2013, no longer met the organization’s evolving needs. It was difficult for staff to use, cumbersome for content editors, lacked modern engagement features, and was not mobile-friendly. NYGH needed a user-friendly, visually engaging, and flexible solution that could better support internal communications, employee engagement, and essential business functions such as payroll, training, and procurement.

Project drivers

The key motivators for this project included:

Enhancing internal communication and collaboration across departments
Improving ease of use for both staff and content editors
Ensuring accessibility and compliance with AODA regulations
Integrating key business functions, including policy management and HR tools
Strengthening the hospital’s internal brand and engagement through a more visually appealing and dynamic interface
Providing secure, reliable, and scalable hosting with ongoing maintenance and support

What we accomplished

Sandbox Software partnered with NYGH to design, develop, and deliver an effective intranet that thoroughly addressed their strategic goals. Through a comprehensive discovery process, we assessed existing challenges, gathered insights from stakeholders, and crafted a solution in the Oasis content management system, tailored to NYGH’s needs. The result was a user-friendly and secure intranet that enhances staff experience and operational efficiency.

Through this partnership, Sandbox Software empowered NYGH with an intranet solution that enhances communication, boosts engagement, and streamlines operations. The new platform is designed to evolve alongside the hospital’s needs, ensuring it remains a valuable tool for years to come.

Project Details

Key features

Modern, Intuitive Design – A visually engaging, user-friendly interface reflecting NYGH’s brand
Enhanced Content Management – Workflow approvals, automated content updates, and notification systems
Smart Search Capability – Advanced keyword search for easy access to policies, procedures, and internal documents
Mobile-Friendly & Responsive – Fully optimized for use across all devices and browsers
Employee Engagement Features – Personalized newsfeeds, interactive forms, and discussion forums
Secure Access & Compliance – PIPEDA and PHIPA compliance, multi-factor authentication, integration with Azure Active Directory, and role-based access controls.
Integrated Business Functions – Paystubs, vacation requests, procurement tools, and more
Robust Hosting & Maintenance – 24/7 support, backup provisions, and high-security AWS-based hosting

Services provided

Discovery & Information Architecture – Comprehensive content audit, stakeholder consultations, and wireframe development
Custom Design & Development – Tailored design and feature-rich platform development
Content Migration & Implementation – Seamless transfer of existing content with structured organization
Training & Knowledge Transfer – Equipping NYGH’s team with tools and training for long-term management
Hosting & Ongoing Support – Secure, reliable hosting with continuous monitoring, updates, and technical support